Full eBay account management
From listings and SEO to inventory, orders, advertising and case management — we run your entire eBay store end to end, so you get the growth without the daily grind.
170M+
Active eBay buyers
40%+
Avg. conversion lift
1:1
Dedicated account manager
150+
eBay stores managed
7+ yrs
Combined marketplace experience
3x
Avg. revenue growth reported
24/7
Account monitoring
why sell on Etsy
There are many critical reasons.
- eBay is the second largest third-party marketplace in the U.S.A.
- It has 170 million active buyers worldwide.
- High-volume, highly relevant traffic source of potential customers.
- Paid search options are available for product advertising.
- Flexibility to customize and develop strategies for product visibility.
- Great marketplace to diversify your brand presence.
The Oportunity
A marketplace built for buyer intent.
Shoppers land on eBay already looking to buy — which means the sellers who show up with an optimized, compliant, well-run store are the ones who capture that demand.
170M+
Active global buyers
#2
U.S. marketplace by size
what’s included
Every part of your eBay store, managed under one roof.
We combine marketplace specialists with AI-assisted tools — but every listing, case, and campaign gets a human review before it goes live.
Listing creation & optimization
SEO-driven titles, item specifics, bulk uploads and Cassini-optimized descriptions.
- Bulk CSV uploads with categories & variations
- GTIN / MPN and item specifics applied
- HTML listing templates & store themes
eBay SEO & keyword harvesting
Cassini-specific keyword research blended with generic search terms for extra reach.
- Keyword mining across research tools
- Titles & subtitles optimized to 80 characters
- Image alt tags and descriptions updated
Inventory & order management
Real-time stock sync, automated reorder alerts, order processing and shipping tracking.
- Cross-channel inventory synchronization
- Dead stock identification & planning
- Shipping label generation & carrier integration
Account health & compliance
Proactive monitoring, policy compliance reviews and suspension/reinstatement support.
- Suspension notice analysis & documented appeals
- Brand protection & counterfeit monitoring
- Post-reinstatement account monitoring
Promoted listings & PPC
Campaign strategy, bid management and A/B testing to lift ROAS on every ad dollar.
- Sponsored & category-level ad campaigns
- Ongoing bid & keyword optimization
- ROAS tracking with A/B ad testing
Customer support & case handling
Buyer messages, dispute resolution and negative feedback follow-up, handled daily.
- Pre- and post-sale buyer inquiries
- Dispute & negative feedback resolution
- Escalation coordination with eBay support
Price monitoring & competitor research
Continuous market analysis and competitive intelligence to protect margins.
- Real-time competitor price tracking
- Seasonal market trend forecasting
- Dynamic repricing strategy
eBay virtual assistant services
Dedicated support for the daily tasks that eat up your time.
- Store setup & seller registration support
- Daily listing & inventory monitoring
- Flexible hourly, weekly or project-based hire
Reporting & performance monitoring
Clear, regular reporting so you always know exactly where the store stands.
- Sales, conversion & traffic reporting
- Seller level & defect rate tracking
- Monthly account-level reviews
Why Choose Us
What sets our eBay management apart.
Two decades of marketplace experience, blended with modern tools — without losing the human judgment that keeps an account safe.
01
Proactive compliance management
Regular account health audits and preventive measures to help avoid suspensions and listing removals before they happen.
02
Category & industry expertise
Specialists across electronics, fashion, automotive, home goods and more, applying category-specific best practices.
03
Human-in-the-loop, not just automation
Routine tasks are automated, but case management, support and content creation stay in the hands of experienced specialists.
04
Flexible engagement models
From hourly support to full-service management, structured to fit where your business is today.
05
Data security you can rely on
Encrypted data transmission, secure access controls and strict confidentiality agreements protect your business information.
06
Global time zone coverage
Support available across time zones, so urgent issues get addressed without waiting on business hours.
How We Work
A clear process from audit to ongoing growth.
No black box — you see exactly what we found, what we’re changing, and why, before anything goes live.
We start with a free, no-obligation account audit. Once we have secure access to your store, our team maps out exactly where things stand before touching a single listing.
- Full review of your storefront, active listings, and order fulfillment history
- Deep dive into inventory management practices and past compliance issues
- Evaluation of customer communication, case history, and feedback trends
- Benchmarking your current listing quality and keyword coverage against top competitors in your category
Our marketplace specialists go line by line through your account, measuring it against eBay’s current Cassini algorithm and up-to-date seller policies — not outdated best practices from a year ago.
- Listing-by-listing quality and keyword coverage scoring
- Account health metrics benchmarked (defect rate, late shipment rate, cases closed without resolution)
- Pricing and positioning reviewed against direct competitors
- Identification of any policy risks or compliance gaps before they become suspensions
You receive a clear, prioritized report — not a wall of jargon. It lays out exactly what’s working, what needs a push, and what’s actively holding your account back.
- Prioritized list of fixes, ranked by impact and effort
- Realistic growth projections based on your category and competitor data
- Transparent breakdown of risks, opportunities, and quick wins
- Nothing moves forward until you’ve reviewed and approved the plan
Once you give the green light, our team gets to work executing the roadmap across every part of your account — listings, SEO, inventory, advertising, and compliance.
- A dedicated account manager assigned as your single point of contact
- Daily and weekly progress updates, so you always know what’s changed
- Full transparency on every listing edit, campaign launch, or policy fix
- Coordinated rollout to avoid disrupting listings that are already performing well
eBay’s algorithm shifts, competitors adjust their pricing, and buyer behavior changes with the seasons — so the work doesn’t stop after implementation.
- Monthly performance and ROAS reporting, reviewed together with your account manager
- Continuous strategy adjustments based on real account data, not guesswork
- Long-term focus on protecting and growing your seller rating, search rank, and account health
- Proactive alerts before small issues turn into policy violations or suspensions
Track Record
Results our clients see after handing us the keys.
3x
Average revenue growth
70%
Reduction in operational overhead
78%
Clients with improved seller ratings
40%+
Increase in conversion potential
“After two suspensions in six months, this team got us reinstated and restructured how we run the store. Zero violations since, and sales have doubled.”
Jason W. — Electronics brand owner
“eBay wasn't something I wanted to spend my time on, but I couldn't afford to neglect it. Whenever there was an issue, I knew the team was already on it.”
David A. — Mobile accessories brand founder
Ready to see what's holding your eBay store back?
Get a free account audit and a clear plan to grow it.
Frequently asked questions
What does full eBay account management include?
We handle listing creation and SEO, inventory and order management, account health and compliance, advertising, customer support and case handling, price monitoring, virtual assistant support and ongoing reporting — everything needed to run the store day to day.
How quickly can you start?
Once you approve the account audit and roadmap, a dedicated account manager and team are assigned right away, so implementation typically begins within days, not weeks.
Will I still have control over my store?
Yes. You retain full ownership of your eBay account at all times. Our recommendations go live only after your approval, and you keep a dedicated account manager as your point of contact.
Can you help if my account is already suspended?
Yes. We review suspension notices, prepare documented appeals, and communicate directly with eBay’s team to work toward reinstatement, then monitor the account to help prevent it from happening again.
How is eBay SEO different from optimizing for Google?
eBay ranks listings through its own search engine, Cassini, which weighs sales velocity, listing quality and buyer behavior differently than Google. We optimize specifically for how Cassini ranks results.
How do you report on performance?
You get regular account-level reporting covering sales trends, order fulfillment rate, ad performance, keyword rankings and inventory status, along with scheduled calls with your account manager.
Can you manage a multi-channel store alongside eBay?
Yes. We can synchronize your eBay store with other marketplaces such as Amazon and Walmart, keeping inventory and pricing consistent while still optimizing each channel individually.
What types of sellers do you typically work with?
We work with manufacturers, retailers, wholesalers, resellers, dropshippers and growing brands across categories like electronics, fashion, automotive parts and home goods, including high-volume, multi-channel sellers.